Support
We're here to help. Browse frequently asked questions below or reach out to us directly by email.
Support Email
support@cygolabs.com
Frequently Asked Questions
How do I report a bug or issue?
Email us at support@cygolabs.com with your device model, OS version, the app or game name, and a short description of the issue. Screenshots or screen recordings help a lot.
How do I request a refund?
Purchases and subscriptions are processed directly by Apple (App Store) or Google (Google Play). Please request refunds through your App Store or Google Play account management settings.
How can I delete my account and data?
You can permanently delete your account and all associated vocabulary and study data anytime from within the app via Settings > Account > Delete Account.
How can I suggest a feature or submit feedback?
We love hearing from users! Send your thoughts, feature requests, or dictionary error reports to support@cygolabs.com.